Thank you for shopping at Primal Elixir, owned and operated by PHOENIX BYME LLC, located at 18 Stoney Ln, Moriarty, NM 87035, United States.

We aim to ensure you have a positive shopping experience. If you are not fully satisfied with your purchase, please review our return and refund guidelines below.

Eligibility for Returns

We accept returns under the following conditions:

• 
  The item must be unused, in original packaging, and in the same condition you received it.
  
• 
  A return request must be submitted within 30 days of delivery.
  
• 
  Certain items may be exempt from returns due to hygiene or safety reasons. These will be clearly noted on the product page.
  

Return Process

To initiate a return, please contact us at support@primalelixir.com with:

• Order number
  
• Reason for return
  
• Photo evidence (if the item is damaged or defective)
  

Once your return is approved, we will provide instructions and a return address.

Customers are responsible for return shipping costs unless the return is due to our error.

Refunds

When we receive and inspect the returned item, we will notify you of approval or rejection.

If approved, refunds will be processed to your original payment method within 7–15 business days.

Late or missing refunds?

Please contact us: support@primalelixir.com

Damaged or Incorrect Items

If your order arrives damaged or incorrect:

• Notify us within 7 days of delivery
  
• Provide photos or videos
  
• We will replace or refund at no additional cost
  

Your satisfaction is our priority.